Email
Response time
Within one business day (usually much faster)
When you email, include the location name on your account and, if it's a technical issue, the device you're using (iPhone, Android, or Apple Watch). A screenshot helps too.
Frequently Asked Questions
What is Operational Memory?+
Operational Memory is the permanent knowledge of an organization, everything people learn, observe, document, repair, photograph, discover, and solve over time.
OpsFly captures that knowledge, organizes it with AI, and makes it instantly accessible so organizations never lose what they already know.
OpsFly captures that knowledge, organizes it with AI, and makes it instantly accessible so organizations never lose what they already know.
How do I capture an observation?+
Open OpsFly, tap the record button, and say what you see — like you'd talk to your shift lead. Attach a photo if it helps. That's it. OpsFly transcribes, categorizes, and files it automatically.
My voice note didn't sync. Is it lost?+
No. OpsFly stores every capture on your device first, then syncs when you have a connection. If you recorded it, we have it. If a note appears stuck for more than a few minutes after you're back online, email us.
Can I edit or delete an observation?+
Yes. Open the observation and use Edit or Delete. Managers and owners can also manage observations from the dashboard.
Who can see what I record?+
Observations are visible to the management team of your location, based on the roles set up by your organization. OpsFly does not share your recordings or data outside your organization.
How do I add a team member or a new location?+
Owners and managers can invite team members and add locations from Settings. If you don't see that option, ask your account owner or email us.
How do I reset my password?+
Tap "Forgot password" on the sign-in screen and follow the email link. No email arriving? Check spam, then contact us.
How do I delete my account or my data?+
Email support@opsfly.ai from the email address on your account and we'll process the request. See our Privacy Policy for details on data handling.
Something else?+
Email support@opsfly.ai — during beta, real product feedback goes straight to the founder.
OpsFly is built by operators, for operators. If something in the app slows you down during a shift, we want to know about it — that's exactly what the beta is for.